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Phone Migration and Outage - 6/23/23

CAPS is undergoing a phone migration to move from one system to another that will begin on Thursday, June 22nd at 5 pm and be completed sometime on Friday, June 23rd. Please plan for the possibility of a phone system outage during this time; numbers called during the transition may indicate the line has been disconnected.

Protocol, the after-hours mental health response service used by CAPS, is available during non-business hours while the CAPS main phone number is down by calling 855-230-7724.

We recommend planning to use alternate methods of communicating with CAPS and Campus Health about non-urgent matters during the phone transition times such as the Healthy Heels portal.

If you are experiencing a life-threatening emergency, call 9-1-1 or go to the nearest emergency department.

Mental Health Provider for UNC Students and Post-Docs

We Welcome

  • All Races & Ethnicities
  • All Religions
  • All Countries of Origin
  • All Gender Identities
  • All Sexual Orientations
  • All Abilities & Disabilities
  • All Languages
  • All Ages
  • Everyone.

We are here with you.
You are safe here.

Urgent Concerns

If this is a life-threatening medical or mental health emergency:

  • Call 911
  • Visit the nearest hospital emergency department

To speak to someone now about an urgent emotional or mental health concern:

  • Call CAPS 24/7 at 919-966-3658
  • Call or text 988 Suicide and Crisis Lifeline
  • Text START to the Crisis Text Line at 741-741


Open Monday - Friday

Initial visits (no appt needed):
9:00 am - 12:00 pm,
1:00 pm - 4:00 pm

Urgent needs:
8:00 am - 5:00 pm

Office hours:
8:00 am - 5:00 pm

24/7 Phone Line

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