Policies, Standards, and Procedures

This page contains Policies, Procedures, and Standards applicable to CAPS at UNC Chapel Hill. Additional policies can be found on the UNC Policies website.
Fees and Cost

Phone Migration and Outage - 6/23/23
CAPS is undergoing a phone migration to move from one system to another that will begin on Thursday, June 22nd at 5 pm and be completed sometime on Friday, June 23rd. Please plan for the possibility of a phone system outage during this time; numbers called during the transition may indicate the line has been disconnected.
Protocol, the after-hours mental health response service used by CAPS, is available during non-business hours while the CAPS main phone number is down by calling 855-230-7724.
We recommend planning to use alternate methods of communicating with CAPS and Campus Health about non-urgent matters during the phone transition times such as the Healthy Heels portal.
If you are experiencing a life-threatening emergency, call 9-1-1 or go to the nearest emergency department.
This page contains Policies, Procedures, and Standards applicable to CAPS at UNC Chapel Hill. Additional policies can be found on the UNC Policies website.