Phone Migration and Outage - 6/23/23
CAPS is undergoing a phone migration to move from one system to another that will begin on Thursday, June 22nd at 5 pm and be completed sometime on Friday, June 23rd. Please plan for the possibility of a phone system outage during this time; numbers called during the transition may indicate the line has been disconnected.
Protocol, the after-hours mental health response service used by CAPS, is available during non-business hours while the CAPS main phone number is down by calling 855-230-7724.
We recommend planning to use alternate methods of communicating with CAPS and Campus Health about non-urgent matters during the phone transition times such as the Healthy Heels portal.
If you are experiencing a life-threatening emergency, call 9-1-1 or go to the nearest emergency department.
This page contains Policies, Procedures, and Standards applicable to CAPS at UNC Chapel Hill. Additional policies can be found on the UNC Policies website.
