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Counseling And Psychological Services

Phone Migration and Outage - 6/23/23

CAPS is undergoing a phone migration to move from one system to another that will begin on Thursday, June 22nd at 5 pm and be completed sometime on Friday, June 23rd. Please plan for the possibility of a phone system outage during this time; numbers called during the transition may indicate the line has been disconnected.

Protocol, the after-hours mental health response service used by CAPS, is available during non-business hours while the CAPS main phone number is down by calling 855-230-7724.

We recommend planning to use alternate methods of communicating with CAPS and Campus Health about non-urgent matters during the phone transition times such as the Healthy Heels portal.

If you are experiencing a life-threatening emergency, call 9-1-1 or go to the nearest emergency department.

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Home/About Us/Policies, Standards, and Procedures/Who Can Use Counseling and Psychological Services?

About Us

  • Our Staff
  • Contact Us
  • Hours
  • Policies, Standards, and Procedures
    • Confidentiality
    • Who Can Use Counseling and Psychological Services?
    • Fees and Cost
    • How to Cancel or Reschedule Your Appointment
  • FAQs about CAPS

Who Can Use Counseling and Psychological Services?

All students and Postdoctoral fellows who pay the current term Campus Health Fee campus use Counseling and Psychological Services.

Spouses and domestic partners of degree-seeking undergraduate students, graduate students, and Postdoctoral fellows can receive care at CAPS once they:

  • Show proof of insurance
  • Show proof of their marriage or a notarized affidavit of domestic partnership
  • Pay the current term health fee

Couple's counseling may be requested when both persons can receive services at CAPS. 

Part-time and distance learning students can receive care at Campus Health and CAPS by showing proof of insurance and paying the current term health fee.

When does my ability to use CAPS begin and end?

Students who pay the Campus Health Fee during an academic term can receive care until the start of the next term. 

Students not enrolled in summer classes can receive care during the summer months by paying the summer Campus Health Fee. These students must have also paid the Campus Health Fee for the previous spring semester.

Some students who move in before the university opens for a term can receive care before the term begins. This applies to Resident Assistants, certain athletic teams, and other specific groups.

Graduates can receive care at CAPS for thirty days after graduation. 

Who cannot use CAPS?

If you do not pay the Campus Health Fee, you cannot receive care at CAPS. Examples of UNC programs that do not require students to pay the health fee include, but are not limited to, Part-Time Classroom Studies (undergraduate and graduate) and non-degree distance programs (including online and off-campus). Distance and part-time students can opt to pay the health fee for that term and show proof of insurance to access care at Campus Health and CAPS.

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Contact Us

James A. Taylor Building

CB# 7470

320 Emergency Room Drive
Chapel Hill, NC 27599

V: 919-966-3658
T: T-711

[email protected]

Training Programs
Hours

Open Monday - Friday

Initial visits (no appt needed):
9:00 am - 12:00 pm,
1:00 pm - 4:00 pm

Urgent needs:
8:00 am - 5:00 pm

Office hours:
8:00 am - 5:00 pm

24/7 Phone Line
919-966-3658

Campus Partners

Campus Health

Student Wellness

Campus Rec

Dean of Students

Learning Center

Heels Care Network
Caps Services

Initial CAPS Assessments

Brief Therapy

Medication Management

Academic Interventions

Urgent Concerns

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Policies

Internship/Practicum Opportunities

UNC Student Affairs
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