Frequently Asked Questions and Myths about CAPS
Eligibility: Who can use CAPS?
CAPS services are available to anyone who pays the student health fee. This includes regular, full-time undergraduate students, graduate students, Postdoctoral fellows, and partners of students/post-docs who have paid the fee.
Finances: How much does it cost to use CAPS?
Most services at CAPS have already been paid for in the Campus Health Fee that regular, full-time undergraduate students, graduate students, and Postdoctoral fellows pay with tuition and fees. Patients who use medication management of miss an appointment without providing 24 hours' notice will be charged.
Confidentiality: What can be shared about someone who uses CAPS?
CAPS respects privacy and is a confidential service. Except in life-threatening emergencies, or unless required by federal, state, or local law(s), patient information will not be released without the patient's permission.
If a patient would like CAPS to share relevant information with another party, they must sign a release of information prior to our doing so. CAPS may share information with an outside party without a signed release of information only if the patient is at risk of hurting themselves or someone else, or if they state that someone specific is in danger.
On occasion, CAPS receives telephone calls from family members about a student's mental health care. If the patient is 18 years of age or older, CAPS providers are unable to release any information to the patient's family (even to indicate whether they have been seen at CAPS) without the patient's explicit verbal or written permission.
Reasons: Does someone need a diagnosed mental health issue to use CAPS?
No, someone does not need a diagnosis to come to CAPS. Those who come into CAPS for services run the entire psychological continuum from developmental concerns like transitioning to college and fitting in, to psychiatric crises like a first psychotic break or a manic episode. Any concern is a good concern to bring to CAPS.
Appointments: Do I start by making an appointment?
No appointment is necessary for your initial visit. Students are encouraged to visit CAPS for an initial assessment between 9 a.m. - 12 p.m. and 1 p.m. - 4 p.m. Monday - Thursday or 9:30 a.m. - 12 p.m. and 1 p.m. - 4 p.m. on Friday. These first-time assessments are helpful for a variety of reasons. Students are able to talk to a mental health professional on the day that they want help, rather than waiting for an appointment, while having the opportunity to share their stories and understand more about CAPS resources. This is the first step to connecting to CAPS for services.
Students are welcome to call CAPS 24/7 at 919-966-3658. Calling outside of office hours will connect students with a trained mental health professional who can assist with concerns in that moment, and remind students who want ongoing treatment to connect with CAPS during initial assessment hours.
Medication: How likely is it that I will be put on medication?
Taking medication is an individual choice – we do not and cannot “put” you on medication. At times, CAPS therapists might encourage students to meet with one of our psychiatrists (medical doctors who can prescribe medications) to discuss the possibility of medications while addressing any questions and concerns. Even if you meet with a psychiatrist, the decision to take medication is up to you. At times, medication can be helpful for sleep issues, depression, mood swings, and anxiety.
Medication: How can I get a refill on my previously prescribed prescription?
Call CAPS at 919-966-3658 to schedule a visit with your provider and message your provider with your request using the patient portal.
Appointments: How to I change or cancel an appointment?
Initial visits are without an appointment, but once someone is connected to a CAPS therapist or psychologist, they will have appointments scheduled. Please call CAPS at 919-966-3658 during business hours to change or cancel your appointment.
Emergency: What are emergency options?
If this is a life-threatening medical or mental health emergency, please call 911 or go to the nearest local hospital emergency department.
To talk to someone now about an urgent emotional or mental health concern, drop into CAPS Monday - Friday, 8 a.m. – 5 p.m. or after hours call CAPS 24/7 at 919-966-3658.
Additional options for urgent mental health concerns:
- Call the National Suicide Prevention Lifeline 1-800-273-8255
- Text START to the Crisis Text Line at 741-741
If a parent or friend is concerned about a student in crisis who is unable or unwilling to go to the emergency room, that person should contact the Dean of Students office during working hours 919-966-4042 or if it is after hours they should call 911 or UNC Public Safety at 919-962-8100 to request assistance.
Limitations: If I have already been seen at CAPS and am now in crisis, can I be seen again?
CAPS will not turn anyone away because they have been seen in the past for brief therapy. You can return for an assessment to determine the best next steps for your current situation. At this appointment, students and CAPS therapists determine the most appropriate services. These services may include brief therapy, a referral coordination for longer-term therapy in the community, medication evaluation with a psychiatrist, or a CAPS therapy group.
Limitations: Is there a session limit for how much someone can be seen at CAPS?
No.
All students and post-docs are eligible for an initial evaluation. The initial evaluation helps us determine what the best treatment option will be for each student's individual needs. CAPS generally provides short-term counseling because that is the format appropriate for most of the students who seek help at CAPS. In some cases, longer-term counseling or specialized therapy is in the student’s best interest, and a referral will be made to an outside provider.
Outreach programs: Does CAPS offer outreach programs? How can I request a CAPS staff to attend my upcoming program?
Yes! Please visit the Outreach page to learn more.
