Except in life-threatening emergencies, or unless required by federal, state, or local law(s), your CAPS records will not be released without your permission.
There may be times when the transfer of mental health care to another provider is necessary. In order for information to be released, a written release must be signed by the requesting student. You can also view your CAPS records on the Healthy Heels Portal. Your login will be your UNC ONYEN and ONYEN password. If you no longer have a valid ONYEN, you can connect with Well-being Administrative Services.
Release of Information
- You need to complete a Release of Information Form before CAPS can release any information.
- Complete all sections of the form – requests will not be processed if the form is incomplete.
- *Please note we cannot accept an electronic signature on Release of Information forms, all forms must have an original signature before the request can be processed.
- Requests for your records can take between 7-10 business days to process.
Questions
Contact Well-being Administrative Services
Located on the second floor of the James A. Taylor building.
Phone: 919-966-6588
Email: campushealth_records@unc.edu